Thank you for choosing PSP Chocolates. We are committed to delivering high-quality chocolate products and ensuring your satisfaction. In the event that you encounter any issues with your order, we have established the following Refund and Returns Policy:

Refunds

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [X] days of receiving your order. We may request photographic evidence of the issue. Upon verification, we will offer a full refund for the damaged or defective item. The refund will be issued to the original payment method used for the purchase.

Non-Delivery: If your order does not arrive within the estimated delivery time, please contact us. We will investigate the issue and work towards a resolution, which may include a refund or reshipment of the order.

Returns

Due to the perishable nature of our chocolate products, we do not accept returns for reasons other than those stated above. It is essential to note that we prioritize the quality and freshness of our chocolates, and once they leave our premises, we cannot guarantee their integrity or safety.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel, please contact us as soon as possible. Orders can only be canceled before they have been processed and shipped. Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.